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A Multi-Physician Medical Practice

Streamlining Patient Intake and Billing for Multi-Physician Practice

Healthcare
SMB Healthcare (8 physicians)
2024

Quick Stats

CategoryEnterprise
Results4 key outcomes
Duration2024

The Challenge

Paper intake forms led to long check-in times and data entry errors. 30% first-pass claim denial rate due to eligibility issues. 15% no-show rate was hurting revenue.

Our Solution

Implemented HIPAA-compliant digital intake flowing directly to EHR. Added automated insurance verification before appointments. Built multi-channel appointment reminder system.

The Results

Reduced check-in time from 15 minutes to 3 minutes
Improved first-pass claim rate from 70% to 94%
Decreased no-show rate from 15% to 4%
Staff redeployed from data entry to patient care

Technologies & Tools

HealthcarePatient IntakeInsurance VerificationHIPAASMBRepresentative Example

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