Automation for Insurance Agencies

Connect your AMS, carrier systems, and client communications for seamless policy management.

Industry Benchmarks

84%
Industry avg. retention rate
40%
Of CSR time on data entry
Source: Agency Management Institute
$150K+
Annual commission leakage risk
Source: Reagan Consulting

Sound Familiar?

These are the challenges we hear most often from insurance agencies.

Double Data Entry

Entering the same policy information into your AMS and carrier portals separately

Renewal Chaos

Manually tracking renewal dates and sending reminders across hundreds of policies

Claims Follow-up

Chasing status updates from carriers and keeping clients informed

Commission Tracking

Reconciling commission statements with policies across multiple carriers

How We Help Insurance Agencies

Tailored automation solutions designed for your industry's specific needs.

AMS Integration

Connect Applied Epic, AMS360, HawkSoft, or your agency management system with carrier portals for seamless data flow.

Renewal Automation

Automated renewal tracking, client reminders, quote requests, and follow-up sequences keep your retention rates high.

Claims Status Updates

Automatic carrier check-ins with client notifications keep everyone informed without manual chasing.

Commission Reconciliation

Automated matching of carrier statements with policy records, flagging discrepancies for quick resolution.

Workflow Automation

Common Insurance Agencies Workflows

See how we automate the workflows that matter most to your business—from understanding to implementation.

1 of 3

Policy Renewal Management

Starting 90 days before expiration, the system automatically tracks renewals, notifies clients, gathers updated information, and ensures no policy lapses without intentional non-renewal.

Job to Be Done

Retain clients by proactively managing renewals with timely outreach and competitive quotes

Trigger: Policy expiration date 90 days away

Workflow Steps

STEP 1
Identify Upcoming Renewal

AMS flags policies expiring in 90/60/30 days

Applied EpicAMS360HawkSoft
STEP 2
Gather Policy Data

Current coverage, claims history, and premium pulled from AMS

Applied EpicAMS360
STEP 3
Initial Client Outreach

Personalized email/text sent asking about coverage changes needed

MailchimpAgency ZoomHawkSoft
STEP 4
Capture Updates

Client provides updated info via online form or call notes logged

TypeformAMSPhone System
STEP 5
Request Carrier Quotes

Renewal applications submitted to carriers with updated data

Carrier PortalsIVANSApplied Rater
STEP 6
Present Options

Quote comparison sent to client with agent recommendations

EmailClient PortalDocusign
STEP 7
Bind Renewal

Selected coverage bound and policy documents issued

Carrier PortalAMSDocusign

Data That Flows Through

Policy detailsClient contact infoCoverage requirementsCarrier quotesBinding instructionsNew policy docs

Outcomes

94% renewal retention rate
Zero policies lapse unintentionally
Clients feel proactively served
Agents focus on selling vs. chasing

Implementation Options

This workflow can be built on any of these platforms. Click to see implementation notes:

Ready to automate these workflows for your business?

Discuss Your Workflows

Tools We Integrate With

We connect the software your industry relies on.

Applied Epic
AMS360
HawkSoft
QQCatalyst
Nowcerts
QuickBooks
Docusign
Outlook

Who We Help

We work with professionals across insurance agencies facing these common challenges.

Agency Owner with 10-20 staff

Typical Challenges

  • CSRs copying data between AMS and carrier portals
  • Renewal tracking across thousands of policies
  • Commission reconciliation taking days each month

Typical Impact

  • CSR time freed for client cross-selling
  • Retention rates above 90%
  • Commission leakage identified and recovered

Common Software

Applied EpicAMS360QuickBooks

Senior Account Manager

Typical Challenges

  • Renewal season overwhelm
  • Manual quote gathering from carriers
  • Client communication falling through cracks

Typical Impact

  • Automated 90/60/30 day renewal workflows
  • Proactive client outreach
  • Higher policy-per-client ratios

Common Software

HawkSoftAgency ZoomDocusign

Office Manager at independent agency

Typical Challenges

  • Commission statements taking a week to reconcile
  • Producer reporting manual and delayed
  • Policy download issues

Typical Impact

  • Commission reconciliation in hours not days
  • Accurate producer compensation
  • Real-time agency performance visibility

Common Software

QQCatalystIVANSQuickBooks

Frequently Asked Questions

Do you integrate with all carriers?

We integrate with most major carriers that offer API or portal access. For carriers without APIs, we can often create automated workflows using their portal interfaces or email systems.

How does this work with our current AMS?

We connect to your existing AMS rather than replacing it. Whether you use Applied, Vertafore, HawkSoft, or another system, we build integrations that enhance what you already have.

What about compliance and audit trails?

All automations maintain complete audit trails for compliance purposes. Every action is logged with timestamps, and we can generate reports for E&O and regulatory requirements.

Ready to Transform Your Insurance Agencies?

Let's discuss how we can automate your workflows and free up your team to focus on what matters most.